Built by Benson

Ep. 07 – The Business Nobody Taught You

Episode

07
P6 · Business & Career Growth
June 11, 2026
The Business Nobody Taught You: Building a Six-Figure PT Career in Canada
The money talk fitness school skipped. Marco Reyes joins Jesse to get into what actually builds a PT career.
In Episode 07, Jesse Benson sits down with Marco Reyes — personal trainer turned fitness entrepreneur and founder of Reyes Performance in Calgary — to unpack what it really takes to build a profitable personal training business in Canada. Marco shares the exact pricing shift, retention system, and client acquisition approach that took him from underpaid gym employee to thriving independent operator. If you’ve got your NASM cert and you’re wondering why the money isn’t following, this episode is your roadmap.
Episode Chapters
0:00
Cold Open
Jesse on why most trainers quit within two years — and the one thing that changes the outcome
1:30
Meet Marco Reyes
From big-box gym floor to $400K independent business — Marco's origin story
10:00
The Pricing Problem
Why trainers underprice, how to calculate your real hourly rate, and the conversation clients respect
25:00
Retention Over Acquisition
The system Marco built to keep clients for 2+ years and turn them into referral machines
40:00
Tactical Takeaway
One thing to do this week to move your business forward — Jesse's close

What You'll Learn in This Episode

  • Why your certification is just the starting line : credentials open doors; business skills determine whether you stay in the room
  • How to price yourself without losing clients : the psychology of premium pricing and how Marco doubled his rate without losing a single client
  • The referral flywheel : Marco's three-step system for turning satisfied clients into a predictable lead source
  • Why retention beats marketing every time : the math on keeping one client vs. finding a new one
  • What the first 90 days with a new client should look like : the onboarding framework Marco uses across all his trainers

Resources Mentioned

About

Marco Reyes

Marco Reyes is a Calgary-based personal trainer, fitness entrepreneur, and founder of Reyes Performance — a hybrid training studio and online coaching business serving clients across Alberta and British Columbia. He holds his NASM-CPT through NPTA Canada and has since added specializations in corrective exercise and performance nutrition. Marco is recognized in the Canadian fitness industry for his transparent approach to business education — he regularly publishes his revenue breakdowns, pricing frameworks, and retention data for other trainers to learn from.

What sets Marco apart in a crowded industry is his insistence that fitness professionals treat their practice like a real business from day one. His Trainer Business Blueprint, a self-paced course designed for newly certified PTs, has been completed by over 800 trainers since its launch in 2024. He is a frequent speaker at fitness industry events across Western Canada and a returning guest on Built by Benson.

Connect with Marco: @marcoreyesfit | reyesperformance.ca

About Jesse Benson

Jesse Benson is a Master Trainer with over 20 years in the fitness industry, a fitness entrepreneur, and founder of NPTA Canada — the country’s leading NASM certification training academy. Jesse built NPTA’s proprietary 10 Pillars Framework, a method used by hundreds of certified personal trainers across Canada and the Philippines. He also operates FITIN Studio in Vancouver and St. Albert, and FITOnline, an online coaching platform expanding into the US market.

Built by Benson is where Jesse puts the conversation most fitness educators won’t have — about careers, the industry, business, and what it actually takes to build something lasting.
Learn more about Jesse →

Full Episode Transcript

JESSE
0:00

Most personal trainers quit within two years. Not because they can't train people. Not because they don't love it. They quit because nobody told them this was a business — and businesses need more than passion to survive. Today we fix that.

JESSE
0:55

Today I'm sitting with Marco Reyes, founder of Reyes Performance in Calgary and one of the most transparent voices on the business side of personal training in Canada. Marco went from $28 an hour at a big-box gym to running a $400K independent operation. What we're getting into today is how he actually did it — and what you can steal for your own career. Let's get into it.

MARCO
1:30

Thanks Jesse. Honestly, I spent the first two years of my career doing everything wrong — undercharging, overdelivering in the wrong ways, no retention system, no referral system. I was good at training people and terrible at running a business.

JESSE
2:45

That's the trap, right? The NASM certification gives you the skills to change someone's body. It doesn't give you the skills to build a business around that. When did that click for you?

MARCO
3:20

It clicked when I did the math. I was seeing 25 clients a week, burning out, and clearing maybe $48,000 a year after the gym took their cut. I sat down one night, did the numbers, and realized I was worth three times that to my clients — I just wasn't charging for it.

JESSE
8:10

Walk me through the pricing shift. Because this is where most trainers freeze. They're afraid to raise rates. They think they'll lose everyone.

This Episode's Guest

Marco Reyes

Founder & Head Coach, Reyes Performance
Marco Reyes is a Calgary-based fitness entrepreneur, NASM-CPT, and founder of Reyes Performance. He scaled from solo trainer to a team of six coaches in under four years.
From in This Episode
Ready to Turn Your Certification Into a Career?
NPTA Canada is the country’s leading NASM training academy. Get certified and get the business foundation most schools skip.

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